Professional Services
Not only does CTD provide the most current solutions for your business telecommunication
needs, we are excited to now offer EasyRun Contact Center Solution, EPICAcce. If
you currently have a Call Center or are looking to add a Customer Service Department,
EPICAcce is a technology that can help improve your bottom line, along with offering
many advance features including full-time recording, an extensive list of reports,
skills bases routing, call back capabilities, and many more. EPICAcce is strategically
positioned to help Contact Centers with 200 or less agents and provides the reliability
of knowing the EasyRun technology has over 2,000 installations worldwide.
With CyberData you can add peripheral devices for VoIP phone systems. CyberData
builds products that facilitate legacy migration to VoIP, IP equivalents to existing
analog devices, and application specific endpoints that add new functionality. CyberData
offers Paging Gateways, IP Speakers, and IP authentication devices which are all
very cost-effective and easy to manage solutions for VoIP phone systems.
Our focus on Voice over IP (VoIP) and related technologies affords us in-depth knowledge
of this emerging field of telecommunications.
Coupled with over 30 years of traditional telecommunications and networking experience,
our VoIP-centric expertise enables us to help our resellers develop the VoIP solutions
that they require to meet the needs of their customers.
Since all new technologies come with a learning curve, Computer Telephony Distributing
does not stop with simply developing the solutions for our resellers, we also are
available to work onsite along side their technical staff to insure that the installation
and cut-over goes smoothly.
This gives our resellers the ability to quote jobs that they may not think that
they are technically able to install.
Working along side our staff gives the reseller's technical staff the exposure and
training that they need to handle similar installations in the future.
CTD EXTENDED RESELLER BENEFITS
- Vendor Specific Quick Quotes
- Pre-sales Remote Interactive Product Demonstrations
- Pre-sales Technical Evaluations to Assess Potential Customer Needs and Environment
- Post-sale Installation Remote Troubleshooting via "GoToAssist"
- On-site or Remote Product Installations