Dallas, TX and Greenville, SC (March 15, 2016) — Computer Technology Distributing and TelStrat International, Ltd. announced today that they are partnering to provide complete solutions for call recording and workforce optimization for compliance recording and customer service contact centers as cloud services.
Engage WFO is a complete software solution for customer call recording and workforce optimization in contact centers of every size. It provides tools for service quality assurance, agent performance improvement and workforce management, as well as analytics and reporting. Engage WFO improves customer experience and satisfaction while containing costs and increasing productivity to drive business success.
“We are very pleased that CTD is providing our award-winning Engage WFO to contact center and compliance recording customers via cloud services. We specialize in helping partners meet customers’ needs for compliance recording and customer contact center workforce optimization,” said TelStrat CEO Bob Carroll. “Engage WFO Release 5 provides advanced capabilities that underscore our responsiveness to users’ needs for efficiency advantages through continual innovation, now more cost-efficiently through cloud services.”
Engage WFO received the 2016 CUSTOMER Magazine Product of the Year Award that recognizes vendors for advancing call center, CRM and teleservices industries. The award highlights products which enable users to meet and exceed expectations of customers. The 18th Annual Product of the Year Award winners are published the 2016 January/February issue of CUSTOMER magazine.
About TelStrat International Ltd
TelStrat develops comprehensive call recording and workforce optimization (WFO) solutions. Engage WFO features award-winning technology for capturing customer interaction, knowledge-mining call content, maximizing agent performance, and streamlining workforce management. Over two decades of experience, more than 3,300 customers and hundreds of thousands of users worldwide attest to TelStrat’s unwavering dedication to customer service and support. TelStrat offers Engage WFO exclusively through global reseller partners, namely Westcon. www.telstrat.com
About Computer Telephony Distributing
Computer Telephony Distributing (CTD) is a value-added distributor of industry leading telecommunications products. CTD provides complete telecommunication solutions for you and your business while offering 30 years of Unified Communications experience. Along with our experience, our team supplies resellers with full service sales and technical support, product warehousing and fulfillment, and reseller oriented professional services.