For Manufacturers
Technical Support
Drawing from decades of experience in the industry, we provide a level of expertise beyond that of other distributors. We know the products we sell inside-out and can distill this knowledge into clear and concise customer support.
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For years, CTD’s Technical Assistance Center (TAC) has provided technical support to our dealers and their customers for a seamless product experience. Recognizing the value we can provide to manufacturers, we now offer TAC access to manufacturers as well—regardless of how and where you sell your products.
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When you choose CTD, we simply route your support inquiries directly to our talented technical team—saving you time, money, and hassle. When end-customers call your support line, our staff will represent your brand and quickly resolve any issues or questions about your product.
Why Outsource Your Technical Support
to CTD’s TAC?
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Deep technical expertise provides efficient, targeted help for customers
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Professional and friendly technical staff improves customer satisfaction
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Pay-as-you-go fee structure promotes internal efficiencies
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Domestic, East Coast call center supports your expansion to the U.S. market
Fee Structure
We bill for our support services in 20-minute increments. This model ensures our manufacturer partners only pay for the service they need, without having to maintain internal support staff or call center equipment.